Returns & Exchanges

At Passionfruit Sensuality Shop, we want you to feel confident and empowered in your purchase, which is why we offer a 30-day return policy for most unworn items. Due to the intimate nature of our products, items must be returned in their original packaging with all hygiene seals intact.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package with Care

  Place the items in their original designer packaging, ensuring all tags and hygiene liners are still attached and undisturbed.

• 3.
  Label and Ship

  Print your prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your return for hygiene compliance, your refund will be processed to your original payment method within 5-7 business days.